Using and navigating your Customer PortalUpdated 16 hours ago
With a recurring subscription, you're able to completely manage your recurring subscriptions and you have complete control over all your orders!
Below is a breakdown of the customer portal
The Navigation header section
This navigation will be present across your customer portal. Here are all the pages you can access:
- Next order - this is your customer portal "home page"; you can view and your next scheduled order/subscription
- Subscriptions - view and edit active and inactive subscriptions
- Order History - see a breakdown of your order history
- Upcoming orders - see a list of all upcoming orders from all your subscriptions
- Account - view and edit account details, such as shipping address, contact info, and payment details
- Give $5, Get $10 - a direct link to your referral dashboard
- Help Center - a direct link to our FAQ Help Center
There will sometimes be an announcement bar as well letting you know of important announcements, however that will not always be visible.
The Main column
This section shows you your upcoming order, as well as any orders placed within the past 3 days (if no orders were placed within 3 days, this section will not be visible).
From there, it immediately gives you several quick actions to choose from:
- Placing the order immediately
- Changing the upcoming order date
- Skipping the upcoming order
- Swap the subscription to a different product
- Edit the subscription order quantity
- Edit the subscription delivery frequency
Below that is your shipping and payment and order summary page, where you can:
Lastly, at the bottom of the page is the Recommended for you section, where you can add a 1-time order or new recurring subscription.
The Sidebar section
This section begins with a callout of our Give $5, Get $10 referral program! Below that, if you have any additional subscriptions that are scheduled on different dates, a section will display showing all your other recurring subscriptions and their next order dates.