Instructions on how to use and navigate your Customer Portal

<p>With a recurring subscription, you&apos;re able to completely manage your recurring subscriptions and you have complete control over all your orders!</p><p><img src="https://uploads.gorgias.io/VvEzB7NeAb2beky0/cp-4b3c7d90-bc8c-4deb-8fb2-f2df07aabdb9.jpg" style="width: 698px;" class="fr-fic fr-dib fr-fil"></p><p><br></p><h3 id="below-is-a-breakdown-of-the-customer-portal">Below is a breakdown of the customer portal</h3><h4 id="the-your-next-order-section">The <em>Your next order</em> section</h4><h4 id><strong><img src="https://uploads.gorgias.io/VvEzB7NeAb2beky0/green-db979b30-ea6e-45cd-928f-c670b56e664b.jpg" style="width: 663px;" class="fr-fic fr-dib fr-fil"></strong></h4><p>This section shows you your upcoming order, and immediately gives you several quick actions to choose from:</p><ul><li><a href="https://help.reelpaper.com/en-US/how-do-i-place-a-new-order-immediately-43348">Placing the order immediately</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-change-my-order-date-43357">Changing the upcoming order date</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-skip-a-delivery-43349">Skipping the upcoming order</a></li></ul><p>Below that is your upcoming order details. Here you can confirm your order details, as well manage the order. You can:</p><ul><li><a href="https://help.reelpaper.com/en-US/how-do-i-change-my-shipping-address-43374">Edit the shipping address</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-change-my-subscription-order-quantity-43366">Edit the subscription order quantity</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-change-the-frequency-of-my-delivery-43358">Edit the subscription delivery frequency</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-swap-my-subscription-154563">Swap the subscription to a different product</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-cancel-my-subscription-43361">Cancel the subscription</a></li><li><a href="https://help.reelpaper.com/en-US/how-can-i-add-a-discount-code-to-my-next-order-43364">Add a discount to the upcoming order</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-update-my-credit-card-43375">Edit the payment method</a></li></ul><p><br></p><h4 id="the-additional-products-section">The <em>Additional products</em> section</h4><p><strong><img src="https://uploads.gorgias.io/VvEzB7NeAb2beky0/red-3a8f4a2c-f88c-43ff-b92d-6589d7b03e12.jpg" style="width: 625px;" class="fr-fic fr-dib fr-fil"></strong></p><p>This section, below the <em>Your next order section,&#xA0;</em>highlights all our other product offerings and allows you to add 1-time or recurring subscription order. In this section, you can:</p><ul><li><a href="https://help.reelpaper.com/en-US/how-do-i-add-or-edit-a-one-time-purchase-in-my-account-43352">Add a 1-time purchase to your upcoming order</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-add-a-new-product-to-my-subscription-43351">Add another subscription to your upcoming order</a></li></ul><p><br></p><h4 id="the-sidebar-section">The <em>Sidebar</em> section</h4><p><strong><img src="https://uploads.gorgias.io/VvEzB7NeAb2beky0/blue-146836d0-cd07-4327-8763-2296d8429e1d.jpg" style="width: 307px;" class="fr-fic fr-dib fr-fil"></strong></p><p>The sidebar shows all the additional customer portal pages, as well as several outside links to access. Here you can:</p><ul><li>view and manage a list of your upcoming orders across all your subscriptions</li><li>view all your previous orders</li><li>manage your active and inactive subscriptions</li><li>view and edit your account, address, and payment details</li><li><a href="https://reelpaper.com/pages/subscription-sms-opt-in" rel="noopener noreferrer" target="_blank">SMS subscription management</a> - a direct link to our SMS subscription management opt-in page, where you can opt-in or update your phone number - more information on how that works <a href="https://help.reelpaper.com/en-US/account-management-via-sms-texting-43376">here</a></li><li><a href="https://reelpaper.superfiliate.com/portal" rel="noopener noreferrer" target="_blank">Refer friends - Get $10</a> - &#xA0;a direct link to our referral dashboard, where you can refer friends and family for rewards! More information on how that works <a href="https://help.reelpaper.com/en-US/referrals-and-referring-a-friend-43347">here</a></li><li><a href="https://help.reelpaper.com/en-US" rel="noopener noreferrer" target="_blank">Help Center</a> - a direct link to our frequently asked questions help center</li></ul>

Using and navigating your Customer Portal

Direct links on actions you can take in your account

<p><br></p><p>Below are some helpful links around how to manage your subscription! If you&apos;re still having issues, or not seeing something you&apos;re looking for, please <a href="https://reelpaper.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>!</p><p><br></p><h3 id="account-actions">Account actions</h3><ul><li><a href="https://help.reelpaper.com/en-US/using-and-navigating-your-customer-portal-215125">Using and navigating your Customer Portal</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-place-a-new-order-immediately-43348">Place a new order immediately</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-skip-a-delivery-43349">Skip a delivery</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-change-my-order-date-43357">Change your next order date</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-change-the-frequency-of-my-delivery-43358">Change the delivery frequency</a></li><li><a href="https://help.reelpaper.com/en-US/seeing-all-your-subscriptions-441835">Seeing all your subscriptions</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-add-or-edit-a-one-time-purchase-in-my-account-43352">Add or edit a one-time purchase in your account</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-delete-a-one-time-purchase-from-my-account-43353">Delete a one-time purchase from your account</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-swap-my-subscription-154563">How to swap your subscription</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-add-a-new-product-to-my-subscription-43351">Add new product to your subscription</a></li><li><a href="https://help.reelpaper.com/en-US/how-do-i-change-my-subscription-order-quantity-43366">How do I change my subscription order quantity?</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-can-i-add-a-discount-code-to-my-next-order-43364">Add a discount code to your next order</a></li></ul><p><br></p><h3 id="editing-account-information">Editing account information</h3><ul><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-change-my-shipping-address-43374">Change your shipping address</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-add-a-new-shipping-address-43367">Add new shipping address</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-edit-my-billing-address-43373">Update your billing address</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-change-my-email-address-43370">Change your email address</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-reset-my-password-43379">Reset your account password</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-update-my-credit-card-43375">Update your credit card</a></li></ul><p><br></p><h3 id="referrals---give-10-get-10">Referrals - Give $10, Get $10!</h3><ul><li><a href="https://reelpaper.gorgias.help/en-US/referrals-and-referring-a-friend-43347">Referrals and referring a friend</a></li><li><a href="https://help.reelpaper.com/en-US/referral-dashboard-115400">Referral Dashboard</a></li></ul><p><br></p><h3 id="cancelling--reactivating">Cancelling &amp; reactivating</h3><ul><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-cancel-my-order-43391">Cancel your order</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-reactivate-my-subscription-43359">Reactivate your subscription</a></li><li><a href="https://reelpaper.gorgias.help/en-US/how-do-i-cancel-my-subscription-43361">Cancel your subscription</a></li></ul><p><br></p>

How do I manage my subscription?

Manage your subscription using SMS/Texting

<p>Great news! You&apos;re now able to make changes to your account and upcoming orders via your phone! Our automated system will text you upcoming renewal reminder notifications and allow you to modify your account or upcoming order with a few simple commands.</p><div class="note-callout">Account management number: <strong>833-202-2131</strong></div><p><br></p><figure><img src="https://attachments.gorgias.help/uploads.gorgias.io/VvEzB7NeAb2beky0/phone-afdaa539-32c5-4d07-9f76-eff1387df01e.png" style="width: 300px;" class="fr-fic fr-dib"></figure><p><br></p><p>You can do the following actions using your phone by texting 833-202-2131:</p><ul><li>Add 1-time item</li><li>Swap product subscriptions</li><li>Delay or skip order</li><li>Update delivery frequency</li><li>Update box quantity</li><li>Track your package</li></ul><p><br></p><h4 id="how-to-opt-in"><strong>How to Opt-in</strong></h4><p>Please reach out to our customer support with your cell phone number and they can opt-you in! If you provided your cell number when you created your subscription and consented to receiving SMS, then you&apos;re all set!&#xA0;</p><p><br></p><h4 id="how-to-opt-out"><strong>How to Opt-out</strong></h4><p>You can unsubscribe from receiving SMS account management texts at any time by sending <strong>STOP</strong>.</p><p>Any subscriber can text <strong>START</strong> to begin receiving SMS texts again.</p><p><br></p><div><hr></div><p><em>Please note: our account management phone number and our marketing phone number are different - if you unsubscribe from one channel you won&apos;t be unsubscribed from the other.</em></p><div><hr></div><p><br></p>

Account management via SMS/Texting

Logging in

Editing your subscription

Updating contact information

Cancelling, Pausing & Reactivating

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