Editing your subscription
How do I skip a delivery?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: Under the Your next order section, click the Skip button. Step 3: A confirmation pop up will appear, clic
How do I change my order date?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: Under the Your next order section, click the Reschedule button. Please note: If you'd also like to update
How do I change the frequency of my delivery?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: Under the Your next order section, click the Edit button. Step 3: On the subscription management page, se
How do I place a new order immediately?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: Under the Your next order section, click the Send now button. Step 3: A confirmation pop up will appear;
How do I change my subscription order quantity?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: Under the Your next order section, click the Edit button. Step 3: On the subscription management page, up
How do I swap my subscription?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: Under the Your next order section, click the Swap button. Step 3: On the Swap page, click on the Swap but
How do I add a new shipping address?
To edit a subscription or upcoming order address, please follow these instructions. To add a completely new address, that can only be done when adding a new recurring order or 1-time order. To do so, please follow these instructions, and make sure to
How do I add a new product to my subscription?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: In the customer portal home page (the Next Order page), click on the Add Product button in your Next Orde
How do I add or edit a one-time purchase in my account?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: Under the You may also like section, click on the +Add button under the product you'd like to add. Step 3
How do I delete a one-time purchase from my account?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: Under the upcoming order section, click on the Manage this subscription link/section for the one-time pur
How can I add a discount code to my next order?
Step 1: Login to your Reel Account (more information here) and click on the Subscriptions menu link to be taken to your customer portal. Step 2: Under the Your next order section, scroll down to the Order summary, add the discount code, and press App
How to gift Reel
You can now gift Reel when skipping an upcoming order! Here's how it works: when you go to skip your next order, you can instead choose to send that order to a friend or family member!. Step 1: Login to your Reel Account (more information here). Step
Seeing all your subscriptions
All your subscriptions are listed in one easy-to-see place! To see and make changes to any of your subscriptions, follow the steps below. Step 1: Login to your Reel Account (more information here). Step 2: In the navigation at the top of the screen,