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Reel Paper FAQ

In Reel Paper's FAQ help center you can find answers to commonly asked questions. If you can't find an answer, feel free to reach out to our customer support!

Reel Paper - Frequently Asked Questions (FAQ)

Using and navigating your Customer Portal

How do I manage my subscription?

Account management via SMS/Texting

How do I login?

How do I reset my password?

Logging in

How do I skip a delivery?

How do I change my order date?

How do I change the frequency of my delivery?

How do I place a new order immediately?

How do I change my subscription order quantity?

How do I swap my subscription?

How do I add a new shipping address?

How do I add a new product to my subscription?

How do I add or edit a one-time purchase in my account?

How do I delete a one-time purchase from my account?

How can I add a discount code to my next order?

How to gift Reel

Seeing all your subscriptions

Editing your subscription

How do I change my email address?

How do I update my phone number?

Updating contact information

How do I cancel my subscription?

How do I cancel my order?

Can I pause my subscription?

How do I reactivate my subscription?

Cancelling, Pausing & Reactivating

My Account, Subscription & Orders

Referrals and referring a friend

Referral Dashboard

Referral Program

About our 100% bamboo toilet paper

About our 100% recycled paper towels

About our 100% recycled tissues

About our packaging

Is your toilet paper septic safe?

Products, Packaging & Septic

How do I track my order?

Shipping times, carriers, & destinations

How do I change my shipping address?

What happens if my order is missing or damaged?

Shipping, Delivery & Tracking

How do I update my credit card?

How do I edit my billing address?

How do I use a coupon code at checkout?

Is my credit card information safe?

What forms of payment do you accept?

Billing & Payment

What is your order cancellation policy?

What is your subscription cancellation policy?

What is your return policy?

What is your refund policy?

Policies

Forest Stewardship Council (FSC) Certification

B Corp Certification

Our Give Back Partner - One Tree Planted

ISO9001 & ISO14001

Awards & Other Certifications

Certifications, Giveback, & Awards

How can I contact you?

Do you sell Reel in any stores?

Investing through Wefunder

Do you offer samples?

Can I bulk/wholesale order Reel?

How do I spread the word about Reel?

How can I share feedback?

Where are you based?

How do subscriptions work?

Can I purchase without signing up for a subscription?

How subscriptions work

How do I sign up for your email list?

How do I unsubscribe from your email list?

Email marketing

General Questions

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