Reel Paper FAQ logo
Reel Paper FAQ logo

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General Questions


How can I contact you?

We love hearing from our customers so if you ever want to chat with us you can contact us via email, chat widget, or phone! Our hours of operation are 9:30am - 5pm PST Monday - Thursday, 9:30am - 4pm PST Friday. You can email us here. We do our best

Forest Stewardship Council (FSC) Certification

We're proud to say that our products are Forest Stewardship Council (FSC) certified!. Our manufacturers have obtained FSC chain of custody certification. This means that FSC-certified material has been identified and separated from ineligible and una

B Corp Certification

We're proud to say that Reel is now B Corp certified!. At Reel, our mission has always been to reduce the deforestation and plastic pollution that has been the standard in the paper industry. We believe that by creating premium, sustainable paper pro

Our Give Back Partner - One Tree Planted

One Tree Planted is a 501C(3) nonprofit on a mission to make it simple for anyone to help the environment by planting trees. Their projects span the globe and are done in partnership with local communities and knowledgeable experts to create an impac

How do subscriptions work?

When signing up for a recurring subscription, you can select from 5 delivery frequencies - every 4 weeks, 6 weeks, 8 weeks, 12 weeks, and 16 weeks. This means that when you checkout, an order is placed for you immediately, then your next order arrive

Can I purchase without signing up for a subscription?

Yes! You can order reel without a subscription by heading over to our shop page, selecting a product, and choosing the 'one-time purchase' option.

Do you offer samples?

Unfortunately we don't have the ability to offer sample packs/samples, but if you decide to try us out and aren't satisfied after using it for a few weeks/few rolls we're more than happy to offer a full refund. We recommend that you donate any unused

Do you sell Reel in any stores?

That's our goal, and we recently launched in select Target stores and nationwide on! You can also head to our toilet paper shop page and search Target locations to see if there is any Reel close by!. You can also continue to buy reel as a

Can I bulk/wholesale order Reel?

Unfortunately bulk/wholesale is not something we're able to offer at the moment. All purchases can be made via our shop pages.

How do I spread the word about Reel?

We love that you want to help spread the word and help grow our cause! The best way to spread the word is by our referral program - invite your friends and family and give them $10 off their first order, and you'll get $10!. Word of mouth also works

How can I share feedback?

We love to hear from our customers - the good, the bad, the in-between! If you have any questions, comments, or suggestions, please don't hesitate to contact us!

Where are you based?

Our headquarters is in Los Angeles, CA! And our orders ship out of our California, Illinois, or Pennsylvania warehouses. And you can always find us on social media, so please like, comment, and subscribe!. Instagram: @reelpaper. Facebook: @reelpaper