Reel Paper FAQ logo
Reel Paper FAQ logo

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General Questions

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How can I contact you?

We love hearing from our customers so if you ever want to chat with us you can contact us via email, chat widget, or phone! Our hours of operation are 9:30am - 5pm PST Monday - Thursday, 9:30am - 4pm PST Friday. You can email us here. We do our best

Our Give Back Partner - SOIL

The world is experiencing an unprecedented sanitation crisis with more than half of the world’s population lacking access to a toilet that safely manages human waste. We're so proud to be partnering with SOIL. SOIL is a non-profit research and develo

How do subscriptions work?

When signing up for a recurring subscription, you can select from 5 delivery frequencies - every 4 weeks, 6 weeks, 8 weeks, 12 weeks, and 16 weeks. This means that when you checkout, an order is placed for you immediately, then your next order arrive

Can I purchase without signing up for a subscription?

Yes! You can order reel without a subscription by heading over to our shop page, selecting a product, and choosing the 'one-time purchase' option.

Do you offer samples?

Unfortunately we don't have the ability to offer sample packs/samples, but if you decide to try us out and aren't satisfied after using it for a few weeks/few rolls we're more than happy to offer a full refund. We recommend that you donate any unused

Do you sell Reel in any stores?

That's our goal, and we recently launched in select Target stores and nationwide on Target.com!. You can also continue to buy reel as a subscription or as one-time purchases via our website, and we also sell on Amazon.com and Walmart.com

Can I bulk/wholesale order Reel?

Unfortunately bulk/wholesale is not something we're able to offer at the moment. All purchases can be made via our shop pages.

How do I spread the word about Reel?

We love that you want to help spread the word and help grow our cause! The best way to spread the word is by our referral program - invite your friends and family and give them $10 off their first order, and you'll get $10!. Word of mouth also works

How can I share feedback?

We love to hear from our customers - the good, the bad, the in-between! If you have any questions, comments, or suggestions, please don't hesitate to contact us!

Where are you based?

Our headquarters is in Los Angeles, CA! And our orders ship out of our California, Illinois, or Pennsylvania warehouses. And you can always find us on social media, so please like, comment, and subscribe!. Instagram: @reelpaper. Facebook: @reelpaper