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Reel Paper FAQ

<p>We love to hear from our customers - the good, the bad, the in-between! If you have any questions, comments, or suggestions, please don&apos;t hesitate to <a href="https://reelpaper.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>!</p>

We love to hear from our customers - the good, the bad, the in-between! If you have any questions, comments, or suggestions, please don't hesitate to contact us!

How can I share feedback?

General Questions

Using and navigating your Customer Portal

How do I manage my subscription?

Account management via SMS/Texting

How do I login?

How do I reset my password?

Logging in

How do I skip a delivery?

How do I change my order date?

How do I change the frequency of my delivery?

How do I place a new order immediately?

How do I change my subscription order quantity?

How do I swap my subscription?

How do I add a new shipping address?

How do I add a new product to my subscription?

How do I add or edit a one-time purchase in my account?

How do I delete a one-time purchase from my account?

How can I add a discount code to my next order?

How to gift Reel

Seeing all your subscriptions

Editing your subscription

How do I change my email address?

How do I update my phone number?

Updating contact information

How do I cancel my subscription?

Can I cancel or edit an order before it ships?

Can I pause my subscription?

How do I reactivate my subscription?

Cancelling, Pausing & Reactivating

My Account, Subscription & Orders

Referrals and referring a friend

Referral Dashboard

Referral Program

About our 100% bamboo toilet paper

About our new 100% bamboo paper towels

About our 100% recycled paper towels

About our 100% recycled tissues

About our packaging

Is your toilet paper septic safe?

Products, Packaging & Septic

How do I track my order?

Shipping times, carriers, & destinations

How can I ensure future deliveries are made by a specific shipping carrier?

How do I change my shipping address?

What happens if my order is missing, lost, or damaged?

I received the wrong product. How do I get this corrected?

Shipping, Delivery & Tracking

How do I update my credit card?

How do I edit my billing address?

How do I use a coupon code at checkout?

Is my credit card information safe?

What forms of payment do you accept?

Billing & Payment

What is your order cancellation policy?

What is your subscription cancellation policy?

What is your return policy?

What is your refund policy?

Policies

Forest Stewardship Council (FSC) Certification

B Corp Certification

Our Give Back Partner - One Tree Planted

ISO9001 & ISO14001

Awards & Other Certifications

Certifications, Giveback, & Awards

How can I contact you?

Do you sell Reel in any stores?

Investing through Wefunder

Do you offer samples?

Can I bulk/wholesale order Reel?

How do I spread the word about Reel?

Where are you based?

How do subscriptions work?

Can I purchase without signing up for a subscription?

How subscriptions work

How do I sign up for your email list?

How do I unsubscribe from your email list?

Email marketing

How can I share feedback?Updated 3 years ago