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Shipping, Delivery & Tracking

How do I track my order?

A shipping confirmation email with full tracking details is sent out the day your order shipped, but if you're unable to find that, you can track your order right on our website!. To track your package, click on the widget at the bottom right of the

Shipping times, carriers, & destinations

We offer free shipping to all of the contiguous 48 United States; unfortunately we don't ship internationally (sorry Canada - we're hoping to get Reel to you soon!). We're doing our best to start delivering to Alaska and Hawaii but as a small company

How do I change my shipping address?

Step 1: Login to your Reel Account. Step 2: Under the upcoming order section, click on the Edit address link. Step 3: Edit your address to the new one and click Save changes. Step 4: A green confirmation notification will appear, and after a few mome

What happens if my order is missing or damaged?

If your tracking link shows that your order has been delivered but you can't find it, please first double check all the normal delivery locations around your house/apartment/building. If you're not sure how to find your tracking number, please check