A shipping confirmation email with full tracking details is sent out the day your order shipped, but if you're unable to find that, you can track your order right on our website!. To track your package, click on the widget at the bottom right of the
We offer free shipping to all of the contiguous 48 United States; unfortunately we don't ship internationally (sorry Canada - we're hoping to get Reel to you soon!). We're doing our best to start delivering to Alaska and Hawaii but as a small company
If you have a preferred shipping carrier between FedEx, UPS, or USPS, please inform us. We can adjust your account settings to ensure that only your preferred carrier is used for your future orders.
Step 1: Login to your Reel Account. Step 2: Under the upcoming order section, click on the Edit address link. Step 3: Edit your address to the new one and click Save changes. Step 4: A green confirmation notification will appear, and after a few mome
If your tracking link shows that your order has been delivered but you can't find it, please first double check all the normal delivery locations around your house/apartment/building.
If you received an incorrect order, we want to resolve this issue for you as quickly as possible. First, please share a clear photo of the shipping label as well as the boxes and product you received.