How do I track my order?Updated 2 years ago
A shipping confirmation email with full tracking details is sent out the day your order shipped, but if you're unable to find that, you can track your order right on our website!
To track your package, click on the widget at the bottom right of the screen and follow the instructions!
There are times that tracking shows delivered but it doesn't get dropped off until the next day or so - sometimes the order ends up at a neighbor or the shipping carriers come back the next day. If you still haven't received your order in 2 business days (or if your tracking link is stuck, missing, or simply doesn't look right), please contact us.
Using the tracking link or Shop app
Once your order has shipped you will receive a shipping confirmation email with a link to a page to track your order (image below); shipping typically takes anywhere from 2-7 business days after the order has been processed.
- Click the tracking number to be taken to the shipping carrier's tracking page
- Download and track your package via the Shop App (iOS, Android)
- Please note: The Shop App does not show tracking information for certain local carriers; please refer to the actual tracking link from your shipping confirmation email in those cases
