Reel Paper FAQ logo
Reel Paper FAQ logo

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What is your order cancellation policy?

You can cancel your upcoming order at any time before the charge date - once the order has been charged and processed we will be unable to cancel the order. We'll send you a renewal reminder email 3 days prior to your charge date so you have some tim

What is your subscription cancellation policy?

You can cancel your subscription at any time in your customer portal by following these instructions or by contacting us. Cancelling your subscription affects future orders only, so you will still be responsible for all orders processed before the ca

What is your return policy?

Unfortunately, for health and safety reasons, we're not able to accept returns. If you're unsatisfied with our toilet paper for any reason, please feel free to contact us. If possible we recommend donating the toilet paper to a local shelter or to so

What is your refund policy?

At Reel, we want to ensure that you are 100% satisfied with our products. If you decide to try us out and aren't satisfied after using Reel for a few weeks/few rolls, or you product arrives damaged and unusable, we're more than happy to offer a full