Reel Paper FAQ logo
Reel Paper FAQ logo

All articles

What is your refund policy?Updated 8 months ago

At Reel, we want to ensure that you are 100% satisfied with our products. If you decide to try us out and aren't satisfied after using Reel for a few weeks/few rolls, or you product arrives damaged and unusable, we're more than happy to offer a full refund! 

Initial/first orders - refunds on orders are only eligible on each product once; orders with multiple boxes placed for the same product don't qualify for a full refund (eg, if you buy 2+ boxes of toilet paper as your first order, we will only refund for 1 box). If your first order is our 48-ct toilet paper product, you will only be refunded the 24-ct product price.

We do not issue refunds on large orders, or past 30 days after an order has been marked delivered by the shipping carrier.

Was this article helpful?