Using and navigating your Customer Portal
Instructions on how to use and navigate your Customer Portal
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My Account & Subscription
Learn how to manage your subscription
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How do I manage my subscription?
Direct links on actions you can take in your account
How do I login?
We've introduced a new way to login - without a password! With our passwordless login, you can login with just your account email address and a security code!
Account management via SMS/Texting
Great news! You're now able to make changes to your account and upcoming orders via your phone! Our automated system will text you upcoming renewal reminder notifications and allow you to modify your account or upcoming order with a few simple comman
Referrals and referring a friend
Good news! Now if you refer a friend they can get $10 off their first order, and you can get a $10 credit towards your next order! It's a win-win!.
Referral Dashboard
Great news! We now have a referral dashboard where you can quickly and easily get your referral code or URL, and be able to see and apply your rewards!. Here is some more info on how referrals work!. Step 1: Click on this direct link or if you're in
How do I reset my password?
Passwords are no longer necessary with our new customer portal, we've introduced a new way to login - without a password! With our new passwordless login, you can login with just your account email address and a security code!
How do I skip a delivery?
Step 1: Login to your Reel Account. Step 2: Under the Your next order section, click the Skip button. Step 3: A confirmation pop up will appear, click on the Yes, skip this order button to confirm the skip. Step 4: A green confirmation notification w
How do I place a new order immediately?
Step 1: Login to your Reel Account. Step 2: Under the Your next order section, click the Send now button. Step 3: A confirmation pop up will appear; click on the Send this order now button to confirm the order. Step 4: After a few moments a green con
How do I change my order date?
Step 1: Login to your Reel Account. Step 2: Under the Your next order section, click the Reschedule button. Step 3: A pop up with several options will appear; click on the desired option, then the Save Changes button to save your selection. You can a
How do I change the frequency of my delivery?
Step 1: Login to your Reel Account. Step 2: Under the upcoming order section, click on the Manage this subscription link/section. Step 3: On the subscription management page, select the new delivery frequency and click the Save Changes button. Step 4
How do I change my subscription order quantity?
Step 1: Login to your Reel Account. Step 2: Under the upcoming order section, click on the Manage this subscription link/section. Step 3: On the subscription management page, click on the "plus/minus" buttons to add or remove boxes to your subscripti
How do I swap my subscription?
Step 1: Login to your Reel Account. Step 2: Under the upcoming order section, click on the Manage this subscription link/section. Step 3: On the subscription management page, click on the Swap this for a different product button. Step 4: Select the d
How do I add a new product to my subscription?
Step 1: Login to your Reel Account. Step 2: Under the You may also like section, click on the +Add button under the product you'd like to add. Step 3: On the new product selection page, you can manage the product addition. When you're ready, click on
How do I cancel my subscription?
Step 1: Login to your Reel Account. Step 2: Under the upcoming order section, click on the Manage this subscription link/section. Step 3: On the subscription management page, click on the Cancel subscription link at the bottom of the page. Step 4: If
How do I cancel my order?
Unfortunately once an order is placed it's sent to our warehouse for processing and we will be unable to cancel any orders once they've been placed. For recurring subscription orders, renewal reminder emails are emailed 3 days prior to the order bein
Can I pause my subscription?
While there isn't a pause button in your account, you can easily skip your next order by the click of a button, or push back your next order to any date you choose.
How do I reactivate my subscription?
Step 1: Login to your Reel Account. Step 2: Click on the Manage subscriptions button on the sidebar (on mobile, this button will be located at the bottom of the page). Step 3: On the subscriptions page, click on the Inactive subscriptions link. Step
How do I add or edit a one-time purchase in my account?
Step 1: Login to your Reel Account. Step 2: Under the You may also like section, click on the +Add button under the product you'd like to add. Step 3: On the new product selection page, you can manage the product addition. When you're ready, click on
How can I add a discount code to my next order?
Step 1: Login to your Reel Account. Step 2: Under the upcoming order section, click on the Add discount link. Step 3: Enter the discount code and click the Apply discount code button. Step 4: If successful, a green confirmation notification will appe
How do I delete a one-time purchase from my account?
Step 1: Login to your Reel Account. Step 2: Under the upcoming order section, click on the Manage this subscription link/section for the one-time purchase. Step 3: To delete/remove the one-time purchase, click on the remove product link. Step 4: A gr
How do I change my email address?
Step 1: Login to your Reel Account. Step 2: Click on the Address & payment details button on the sidebar (on mobile, this button will be located at the bottom of the page). Step 3: Click on the Edit your details button. Step 4: Update your emails add
How do I update my phone number?
Please note: The following method updates your account phone number which allows us to send you the 4 digit passwordless login confirmation code. To opt-in or update your phone number for SMS account management, please go to this link and enter your
How do I add a new shipping address?
To edit a subscription or upcoming order address, please follow these instructions. To add a completely new address, that can only be done when adding a new recurring order or 1-time order. To do so, please follow these instructions.
How do I sign up for your email list?
We love to share exciting news and announcements through our marketing emails!. You can sign up for our emails at any time by heading over to our home page, scrolling to the bottom of the page, and entering your email in the "Sign up for updates" sec
How do I unsubscribe from your email list?
Each marketing email you receive will have an unsubscribe link at the bottom of it, so clicking that will remove you from our email list. Please note that you will continue to receive transactional emails, such as order updates, if you have an active