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My Account & Subscription

24 articles

Learn how to manage your subscription

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How do I manage my subscription?

Account management via SMS/Texting

Great news! You're now able to make changes to your account and upcoming orders via your phone! Our automated system will text you upcoming renewal reminder notifications and allow you to modify your account or upcoming order with a few simple comman

Referrals and referring a friend

Good news! Now if you refer a friend they can get $10 off their first order, and you can get a $10 credit towards your next order! It's a win-win!.

Referral Dashboard

Great news! We now have a referral dashboard where you can quickly and easily get your referral code or URL, and be able to see your rewards!. Here is some more info on how referrals work!. Step 1: Click on this direct link or head to our home page a

No account found, or can't login?

When you checkout with a recurring subscription, you will be emailed an "account activation" email - please make sure to activate your account so you can login and manage your subscription!. Trying to login or reset your password but it keeps saying

How do I reset my password?

Forgot your password or simply want to update it? Follow this link and enter your email and you should receive a password reset email after a few minutes - just follow the link in the email, enter a new password, and you're good to go!. If you don't

How do I skip a delivery?

Step 1: Login to your Reel Account. Step 2: Find your subscription and click on the Manage Subscription button. Step 3: Click the skip shipment button. Step 4: Click the skip button to confirm your skip; if you don't click the skip button, your order

How do I place a new order immediately?

Step 1: Login to your Reel Account. Step 2: Find your subscription and click on the Manage Subscription button. Step 3: Scroll down and click on the Order Now button. Step 4: Confirm the order by clicking Order Now again. Just a heads up - placing a

How do I change my order date?

Step 1: Login to your Reel Account. Step 2: Find your subscription and click on the Manage Subscription button. Step 3: Click on the next charge date box. Step 4: Select the date you want to change your next order date to, then click the Update next

How do I change the frequency of my delivery?

Step 1: Login to your Reel Account. Step 2: Find your subscription and click on the Manage Subscription button. Step 3: Click on the Delivery Schedule box. Step 4: Select your desired delivery frequency and click Update. Please note: you next order d

How do I cancel my subscription?

Step 1: Login to your Reel Account. Step 2: Find your subscription and click on the Manage Subscription button. Step 3: Scroll down to the bottom and click on the Cancel Subscription link. Step 4: Select the reason for cancellation and confirm the ca

How do I cancel my order?

Unfortunately once an order is placed it's sent to our warehouse for processing and we will be unable to cancel any orders once they've been placed. For recurring subscription orders, renewal reminder emails are emailed 3 days prior to the order bein

Can I pause my subscription?

While there isn't a pause button in your account, you can easily skip your next order by the click of a button, or push back your next order to any date you choose.

How do I reactivate my subscription?

Step 1: Login to your Reel Account. Step 2: Scroll down to the cancelled subscription and click the Re-activate button. Step 3: Once your subscription is reactivated, feel free to place an order immediately or change the next order date!

How do I add a new product to my subscription?

Step 1: Login to your Reel Account. Step 2: Click on the Add Product button. Step 3: Select which product you want to add. Step 4: Select the quantity, delivery schedule, address, and first shipment date, then click the Add Product button. This will

How do I add or edit a one-time purchase in my account?

Step 1: Login to your Reel Account. Step 2: Click on the Add Product button. Step 3: Select which product you want to add. Step 4: Select the quantity, select Onetime frequency, the address, and the first shipment date, then click the Add Product but

How do I delete a one-time purchase from my account?

Step 1: Login to your Reel Account. Step 2: Click on the Delivery Schedule link. Step 3: Click on the Manage one-time button. Step 4: Make changes such as: updating the order date, placing the order immediately, or simply remove/delete the 1-time add

How can I add a discount code to my next order?

Step 1: Login to your Reel Account. Step 2: Find your subscription and click on the Manage Subscription button. Step 3: Click on the Apply Discount link at the bottom of the screen. Step 4: Enter discount and click Add Discount; if successful, the di

How do I add a new shipping address?

Step 1: Login to your account. Step 2: Click on the Shipping Addresses link. Step 3: Click on the Add Shipping Address button and add the new address. Note - if you just need to update or change your address, please follow these instructions.

How do I add more boxes to my subscription?

Step 1: Login to your Reel Account. Step 2: Find your subscription and click on the Manage Subscription button. Step 3: Click on the Quantity box and edit the quantity

How do I change my email address?

Step 1: Login to your account. Step 2: Click on the Billing Information link at the top of the screen. Step 3: Click the Billing Address box. Step 4: Edit your email address and click the Update button

How do I update my phone number?

There are 2 places to update your phone number - in your billing information and shipping addresses pages. Step 1: Login to your account. Step 2: Click on the Billing Information link at the top of the screen. Step3: Click the Billing Address box. St

How do I sign up for your email list?

We love to share exciting news and announcements through our marketing emails!. You can sign up for our emails at any time by heading over to our home page, scrolling to the bottom of the page, and entering your email in the "Sign up for updates" sec

How do I unsubscribe from your email list?

Each marketing email you receive will have an unsubscribe link at the bottom of it, so clicking that will remove you from our email list. Please note that you will continue to receive transactional emails, such as order updates, if you have an active