What happens if my order is missing or damaged?Updated 2 years ago
If your tracking link shows that your order has been delivered but you can't find it, please first double check all the normal delivery locations around your house/apartment/building. If you're not sure how to find your tracking number, please check out this article.
There are times that tracking shows delivered but it doesn't get dropped off until the next day or so - sometimes the order ends up at a neighbor or the shipping carriers come back the next day. If you still haven't received your order in 2 business days (or if your tracking link is stuck, missing, or simply doesn't look right), please contact us.
For damaged orders, please include any pictures, a description of the damage, and your account email and we'll be happy to help you out!