FAQs
About Reel and Our Mission
- What does biodegradable mean and what are biodegradable toilets?
- So awesome you donate toilets! Where do you donate to?
- Is your packaging compostable?
- How is bamboo toilet paper made?
- Are you plastic free?
- Why is each roll individually wrapped?
Policies
My Account and Subscription
- Can I pause my subscription?
- How do I reset my password?
- No account found?
- How do I push back my next order?
- How do I unsubscribe from your email list?
- How do I sign up for your email list?
Shipping and Delivery
- What happens if my order is missing?
- What happens if my order is damaged?
- How much does shipping and handling cost?
- How do I track my order?
- How long does it take to receive my order?
- How do I change my shipping address?
Billing and Payment
General Questions
- Can I bulk order Reel?
- Is your toilet paper septic safe?
- Do you sell Reel in any stores?
- Do you wholesale Reel toilet paper?
- Where are you based?
- How do I spread the word about Reel?