FAQs

About Reel and Our Mission

• Our Give Back Partner - SOIL
• How much does a box of reel cost?
• Is your packaging compostable?
• How is bamboo toilet paper made?
• Are you plastic free?
• Why is each roll individually wrapped?

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Policies

• What is your subscription cancellation policy?
• What is your order cancellation policy?
• What is your return policy?

My Account and Subscription

• How do I cancel my order
• How do I manage my subscription?
• Can I pause my subscription?
• How do I reset my password?
• No account found?
• How do I push back my next order?

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Shipping and Delivery

• Who do you use for shipping?
• Do you ship to PO Boxes?
• What happens if my order is missing?
• What happens if my order is damaged?
• How much does shipping and handling cost?
• How do I track my order?

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Billing and Payment

• Is my credit card information safe?
• What forms of payment do you accept?
• How do I use a coupon code?
• How do I edit my billing address?
• How do I update my credit card?

General Questions

• Do you offer samples?
• How can I share feedback?
• Can I bulk/wholesale order Reel?
• Is your toilet paper septic safe?
• Do you sell Reel in any stores?
• Where are you based?

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