FAQs
About Reel and Our Mission
- Our Give Back Partner - SOIL
- How much does a box of reel cost?
- Is your packaging compostable?
- How is bamboo toilet paper made?
- Are you plastic free?
- Why is each roll individually wrapped?
Policies
My Account and Subscription
- How can I add a discount code to my next order?
- How do I cancel my order
- How do I manage my subscription?
- Can I pause my subscription?
- How do I reset my password?
- No account found?
Shipping and Delivery
- Who do you use for shipping?
- Do you ship to PO Boxes?
- What happens if my order is missing?
- What happens if my order is damaged?
- How much does shipping and handling cost?
- How do I track my order?
Billing and Payment
General Questions
- Do you offer samples?
- How can I share feedback?
- Can I bulk/wholesale order Reel?
- Is your toilet paper septic safe?
- Do you sell Reel in any stores?
- Where are you based?