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FAQs

About Reel and Our Mission

  • Our Give Back Partner - SOIL
  • How much does a box of reel cost?
  • Is your packaging compostable?
  • How is bamboo toilet paper made?
  • Are you plastic free?
  • Why is each roll individually wrapped?
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Policies

  • What is your subscription cancellation policy?
  • What is your order cancellation policy?
  • What is your return policy?

My Account and Subscription

  • How can I add a discount code to my next order?
  • How do I cancel my order
  • How do I manage my subscription?
  • Can I pause my subscription?
  • How do I reset my password?
  • No account found?
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Shipping and Delivery

  • Who do you use for shipping?
  • Do you ship to PO Boxes?
  • What happens if my order is missing?
  • What happens if my order is damaged?
  • How much does shipping and handling cost?
  • How do I track my order?
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Billing and Payment

  • Is my credit card information safe?
  • What forms of payment do you accept?
  • How do I use a coupon code?
  • How do I edit my billing address?
  • How do I update my credit card?

General Questions

  • Do you offer samples?
  • How can I share feedback?
  • Can I bulk/wholesale order Reel?
  • Is your toilet paper septic safe?
  • Do you sell Reel in any stores?
  • Where are you based?
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